Privacy Policy

1. Introduction

Sanders Digital Solutions LLC, doing business as Bucks County Internet (“we,” “our,” or “us”), is an authorized dealer for AT&T, EarthLink, and DirecTV services operating in Bucks County, Pennsylvania. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you visit our website (buckscountyinternet.com) or interact with our services.

By using our website or contacting us, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Important Note: When you sign up for service through us, you also become subject to the privacy policies of the applicable service provider (AT&T, EarthLink, or DirecTV). We encourage you to review those policies as well. We will always provide you with links to the relevant provider privacy policies before you complete any enrollment.

2. Information We Collect

Information You Provide Directly:

• Contact information: name, phone number, email address, and service address
• Your current provider and account information (if applicable) to assist with enrollment
• Preferences and communication preferences you share with us
• Communications and records of interactions with our team

Information Collected Automatically When You Visit Our Website:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referral source
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the personal information we collect to:

• Contact you to discuss available service plans and confirm availability at your address
• Process enrollment and submit service orders to AT&T, EarthLink, or DirecTV on your behalf
• Respond to your inquiries and provide customer support
• Send you information about plan changes, promotions, or service updates that may benefit you
• Fulfill our referral gift card program obligations
• Comply with legal obligations, including regulatory requirements applicable to telecommunications dealers
• Improve our website and service quality

4. Sharing of Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers (AT&T, EarthLink, DirecTV): When you authorize us to place a service order, your information is transmitted to the applicable provider to establish your account and schedule installation. Each provider’s use of your data is governed by their own privacy policies.
• Operational Service Providers: Third-party vendors who assist with website hosting, email communications, or CRM services, operating under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, subpoena, or other legal process, we may disclose information to government authorities or law enforcement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor business entity.
• With Your Explicit Consent: For any other purpose not listed above, only with your prior written or verbal consent.

5. Customer Proprietary Network Information (CPNI)

As a dealer for telecommunications providers, we may have access to Customer Proprietary Network Information (CPNI) as defined under the Communications Act (47 U.S.C. § 222). CPNI includes information related to the quantity, technical configuration, type, destination, and amount of use of telecommunications services. We only use CPNI as necessary to facilitate your service enrollment and do not use it for independent marketing purposes without your consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These technologies may include:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics). You may opt out via Google’s opt-out tool.
• Advertising Cookies: May be used to serve relevant advertisements. You can opt out through your browser settings or the Digital Advertising Alliance at optout.aboutads.info.

You may control cookie settings through your browser. Disabling cookies may affect certain website functionality.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include TLS/SSL encryption for data in transit, access controls limiting who can view customer information, and regular review of our data handling practices.

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when submitting personal information online.

8. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain our dealer records as required by the applicable providers’ dealer agreements, and comply with applicable legal and regulatory requirements. When information is no longer needed, we delete or anonymize it within 90 days.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• The right to access and receive a copy of your personal information we hold
• The right to correct inaccurate information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of marketing communications at any time (reply STOP to any text, click unsubscribe in any email, or call us)
• The right to know whether your personal information has been sold or disclosed (we do not sell personal information)

To exercise any of these rights, contact us at Richard@buckscountyinternet.com or by phone at (215) 555-0100.

10. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know about personal information collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell), and the right to non-discrimination for exercising your rights. To submit a California-specific privacy request, contact us using the information in Section 13.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete such information promptly.

12. Third-Party Links

Our website may contain links to the websites of AT&T, EarthLink, DirecTV, and other third parties. We are not responsible for the privacy practices of those websites. We encourage you to review each provider’s privacy policy before providing them with your information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with an updated “Last Updated” date. For material changes, we will notify affected customers directly where feasible.

14. Contact Us

For questions, concerns, or privacy requests, please contact:

• Name: Richard, Sanders Digital Solutions LLC
• Email: Richard@buckscountyinternet.com
• Phone: (215) 555-0100
• Business Hours: Monday–Saturday 8am–8pm, Sunday 10am–4pm
• Mailing Address: Sanders Digital Solutions LLC, [Street Address], Bucks County, PA [ZIP]